Legal

Privacy Policy

Your privacy matters to us. This policy explains how Oshili Doc collects, uses, stores, and protects your personal information.

Data we collect

When you use Oshili Doc, we may collect the following types of personal information:

  • Name, email address, and phone number when you create an account or make a booking
  • Appointment details including provider, date, time, and reason for visit
  • Device information and browser type for service optimisation
  • Usage data such as pages visited and features used

How we use your data

We use your personal information to:

  • Process and manage your appointment bookings
  • Send booking confirmations and reminders via WhatsApp
  • Improve our platform and user experience
  • Communicate important service updates
  • Comply with legal obligations

Data storage and security

We take the security of your data seriously. Your personal information is stored on secure servers with industry-standard encryption. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your data.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Data sharing

We share your information only in the following circumstances:

  • With healthcare providers you book appointments with, limited to what is necessary for your appointment
  • With service providers who assist in operating our platform (e.g. WhatsApp Business API for notifications)
  • When required by law or to protect the rights and safety of our users

We do not sell your personal information to third parties.

Your rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, subject to legal retention requirements
  • Withdraw consent for data processing where consent is the legal basis
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at [email protected].

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised effective date.

This policy was last updated on 26 March 2026.

Questions about this privacy policy? Contact us at [email protected].